Role of the Resettlement Agency

Helps refugees understand the resettlement process, the specific services refugees can expect, and the roles of a case manager and other resettlement agency staff. Also covers the agency's expectations for the refugees' participation in their own resettlement, as well as the role of anchor relatives.

Maintaining a Positive Relationship with Your Resettlement Agency (35 minutes) [Cultural Orientation Resource Center]

Secondary Migration and the Relationship with Your Resettlement Agency (40 minutes) [Cultural Orientation Resource Center]

The Role of Your Case Manager: Establishing Trust
(Ongoing throughout resettlement) [Created by participants of the PRM-funded US CO Professional Development Workshop in San Diego, CA, March 2009]

Communicating with Your Case Manager
(45 minutes) [From CAL's Cultural Orientation for Refugees: A Handbook for U.S. Trainers; click here for more information or to purchase]

Click to see related lessons in the Overseas Service Provider Toolkit.

 

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