Frequently Asked Questions |
General Information About BEST
Plus
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TECHNICAL QUESTIONSHow can I get technical support? Contact your local technical support staff first. They are often the best resource to diagnose and fix most computer problems. If they are unable to answer your question, you can consult these FAQs. For further support, call or e-mail BEST Plus User Support at 1-866-845-BEST (2378) or bpsupport@cal.org. We are available Monday through Friday from 10 AM to 6 PM. Eastern Time. What do I do if my disk doesn't work or doesn't auto-load? Go to "Start" and click on "Run." Then type "D:\BEST_Plus_Menu.exe" (D: is typically the default CD-ROM drive letter) and click "OK." If that does not work, try the BEST Plus CD in another computer. If the CD works on another computer, the problem is probably with the original computer, and you will need to contact your program's local technical support staff. If the BEST Plus CD does not work on the second computer, and other CDs work on both computers, the BEST Plus CD might be problem. You will need to contact BEST Plus User Support at 1-866-845-BEST (2378) or bpsupport@cal.org with information about the type of computer you are using and what exactly happened when you tried to use the CD. If the CD works but gives you an error message about needing administrator rights, make sure you have administrator or power-user rights to the computer. If you do not know, contact your local technical support staff. How can I transfer the test administrations that I have on one PC to another PC? The BEST Plus Test Transfer Program is included on the February 2005 version of the Test CD, with accompanying instructions in the February 2005 Test Administrator Guide. The Test Transfer Program can also be downloaded from the BEST Plus Web site along with the instructions on how to install and use it. If my computer crashes or my hard drive is reformatted, will I lose saved score data or test administrations? You will have to consult with your technical support staff to determine if your computer or files from your computer prior to the crash or reformat can be saved. As far as score data are concerned, if your computer crashes, it is highly likely that you will lose all saved data. It is important to back up your data regularly to a secure location (diskette, network drive, flash drive, etc.) by using the BACKUP function in the Score Management Software. (See Section II-12 of the Score Management Software User's Guide. ) Test administrations that are lost to such circumstances and that cannot be transferred using the BEST Plus Test Transfer Program may be reinstated one time for your program. To request a reinstatement of lost tests, write a short letter on program letterhead stating exactly what happened (why you lost the tests or why the computer is no longer available) and how many test administrations were lost. Please include both your signature and that of your supervisor, if applicable. This letter may be faxed to BEST Plus User Support at 1-888-700-3629 or e-mailed to bpsupport@cal.org. Once this letter is received and approved, BEST Plus will contact you and confirm that your program has been allotted the number of tests that were lost, rounded to the nearest ten. A new Purchase Code can be obtained at that time. What happens if the computer crashes while I am giving the test? Will I have to start the test over again? Yes. Any test score data at the time will not be saved. You will have to re-administer the test. What if we are using protection software such as Deep Freeze? Will that affect the BEST Plus software? BEST Plus cannot be used while protection software programs are running. These programs prevent the BEST Plus test program from saving student records or test administrations to the hard drive. We recommend that your technical support staff contact the makers of the protection software you are using to find out how you may be able to save to the hard drive while the protection software is running. What if the computer screen is too large or too small? Consult your local technical support staff before you make any changes to the display settings on your computer. To change the display settings: 1. Click on "Start," select "Settings," then select "Control Panel." 2. Double-click on "Display." 3. Click on the "Settings" tab and check to make sure the screen size is set to 800x600 pixels. If it is not, change it and click "OK." How can I open the scores.mdb file? The file is password protected. The scores.mdb file (or the MS Access file created when backing up data or using the "Export Record(s)" button) should not be opened under any circumstances. It is password protected to ensure the security of the information stored in it. Use the "Export Scores" function to create a file containing your test data that can be opened outside of BEST Plus. |
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home + introduction + advantages + FAQ + getting started + order form |
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For more information
about BEST Plus or training workshops, Shop for BEST Plus products
online 24 hours a day The development of BEST Plus was funded by the Office of Vocational and Adult Education (OVAE), U.S. Department of Education, Contract # ED-00-CO-0130. |
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