About CAL
Position Announcement
Adult English as a Second Language (ESL) Assessment Program Assistant – Center for Applied Linguistics
Division/Program: Language and Culture Resources
Position Classification: Research/Program Assistant I
Salary: $33,201 - $47,449
Hours Per Week: Full time (Monday through Friday, 10:00am-6:00pm)
Description of Duties:
- Provide daily operational support to the users of CAL’s adult ESL assessments, BEST Plus and BEST Literacy.
- Provide assistance to CAL’s adult ESL assessment staff by undertaking special tasks requested by the Project Manager.
Primary Responsibilities:
- Provide daily telephone and email support, including technical support, to BEST Plus and BEST Literacy test administrators, trainers, prospective customers, and program administrators. Create and maintain correspondence templates (letters, emails) to provide consistency and quality of communication with existing client base.
- Enter new test administrator and program data into the BEST Plus database and maintain paper files of prior test administrator forms.
- Acknowledge receipt of BEST Plus orders, handle test activations, confirm by email, and enter into internal BEST Plus database.
- Organize and archive important communications with BEST Plus and BEST Literacy customers on the shared network drive, as well as in a hard-copy file.
- Enter new program contacts into GoldMine software database and conduct follow-up call.
- Assist in the production and compilation of mass mailings to program directors, product users, etc.
- Use Dreamweaver to assist in the preparation and maintenance of Web site content related to CAL’s adult ESL assessments.
Additional duties include:
- Collect and edit content, provided by CAL’s adult ESL assessment staff, for periodic email communication keeping BEST Plus trainers and VIPs informed of important internal news, training practices, and other events.
- Provide administrative support (copying, printing, mailing correspondence).
- Prepare and package materials needed for training assignments and conference presentations.
- Maintain conference calendars and conference logistics.
- Perform other duties as assigned (updating order forms, proofreading templates, compiling list of online journals, and calling product users to update contact information, etc.).
- Participate in weekly meetings; provide feedback, updates and key information about general customer service calls and trends.
- Organize and mail complimentary materials/packets/information to prospective clients.
- Scan test administrator and other documents into electronic format for archiving and database management and control.
- Coordinate product orders, returns, and invoices with fulfillment team.
- Scan scoring activities for BEST Plus trainer certification and recertification and produce score reports.
- Provide additional support to other CAL projects as requested.
QUALIFICATIONS:
Education:
High school diploma or G.E.D.; Some college-level study desired.
Experience:
Three to five years of high-level administrative assistant experience involving working with multiple projects requiring organization of time and ability to prioritize work; Telephone customer service experience and good telephone manner. Experience in English as a Second Language (ESL) education preferred.
IF INTERESTED, SEND RESUME AND COVER LETTER TO:
Center for Applied Linguistics
Phyllis Pointer-Tate
4646 40th Street NW
Washington, D.C. 20016-1859
ATTN: Phyllis Tate, Recruitment 10-08
Electronically:
jobs@cal.org
Attn: Recruitment 10-08
CAL offers a pleasant working environment with an excellent benefit package. We are located in upper Northwest D.C., 2 blocks from the Tenleytown-A.U. Metro station on the Red Line.
The Center for Applied Linguistics is an equal opportunity employer and does not discriminate in hiring or employment based upon race, color, religion, national origin, sex, age, marital status, handicap, or any other reason not related to employment.
In accordance with USCIS regulations, all successful applicants will be required to show proof of their legal right to accept employment in the United States.