Adult English Proficiency Assessments - Best Plus | Best Literacy
Information For Test Administrators

Frequently Asked Questions

Categories:
Getting Started
Test Administrator Training
Ordering Materials
Activating Tests
Online Activation
Semi-adaptive Print-based Version
Administration and Scoring
Score Management Software
Technical Support
Trainer Certification

What is the Online Purchase Code Activation System?

The Online Purchase Code Activation System is a website that allows you to obtain a Purchase Code, view your test administration balance, and see the most recent activation. This online system can be accessed at any time.

For assistance in using with online activation, please see our BEST Plus Online Activation Guide.

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Do I have to use the online activation website on the same computer on which I am running BEST Plus?

No. You can use any computer with Internet access to log into your account to get your Purchase Code.

If your testing computer has Internet access, press Alt and Tab or the Windows Key on your keyboard to minimize BEST Plus so you can open your browser without quitting the test software. Once you have received your Purchase Code, you can maximize BEST Plus by clicking on the program activation bar on the Windows taskbar.

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What do I do if my Internet browser won’t let me access the online activation site?

If you are having trouble accessing the site, your browser’s security settings may be set too high.

If you are using Microsoft® Internet Explorer you can change the security settings by following the steps below:

  1. From the Toolbar, go to Tools and select Internet Options from the pop-up menu

  2. Click the Security tab

  3. Click Trusted sites icon

  4. Click Sites button

  5. Be sure the box "Require server verification" is unchecked

  6. Begin typing name of web site into box (after first letters, matching site names will appear, and you can select http://webapp.cal.org/BPOnlineActivation/index.aspx )

  7. Click the Add button

  8. Click OK to close Trusted sites dialogue box

  9. Click OK to close Internet Options dialogue box

If you have any further difficulty, please contact your local technical support staff.

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Why does my user information not "match the database"?

There are several reasons why this might happen:

  • We may not have your correct email address on file.

  • If you were trained recently, your information may not yet be in our database (it can take up to 10 business days to receive and process the registration forms from a training workshop).

  • We may not have your name entered correctly in our database.

  • You may not have registered for a password or your password is incorrect.

  • You may not have the correct customer number. Please check with your program director.

To resolve any of the issues listed above, please contact user support Monday through Friday from 10 AM to 6 PM ET by phone at 866-845-2378, option 1, or by e-mail.

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How do I register for an online password?  

Below the sign-in form, click “If you do not have a password, please click here.” link. Your 5-character password will be sent to you within a few minutes from BPSupport@cal.org and will be in the form of Letter # Letter # Letter (ex. A2A2A).

For further assistance, please see our BEST Plus Online Activation Guide.

Remember, this password is different from the password you need for the BEST Plus Test CD (mexico). It is unique to each individual test administrator.

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What should I do if I registered for an online password, but I have not received it?

Check your spam filter, junk email folder, or with your network administrator and make sure BPSupport@cal.org is on your safe sender list.

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What does “Server Error in ‘/BESTPlus/BPOnlineActivation’Application” error mean?

The software that runs the online Purchase Code activation program does not recognize apostrophes, accent marks, or other special characters. Please try typing your name without them. (e.g., O’Connor as OConnor, José as Jose).

Please contact user support Monday through Friday from 10 AM to 6 PM ET by phone at 866-845-2378, option 1, or by e-mail.

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How do I change my online password?

Below the sign-in boxes, click the “To change your password, please click here.” link.

For further assistance, please see our BEST Plus Online Activation Guide.

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How can I retrieve my online password if I forget it?

Below the sign-in boxes, click the “If you do not know your password, please click here.” link. Your password will be sent to you within a few minutes from BPSupport@cal.org.  
For further assistance, please see our BEST Plus Online Activation Guide.

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The amount of tests in my program’s account is different from what I want to activate. How do I change the amount of tests I want to activate?

Each Registration Key is only good for a specific quantity: 20, 50, 100, 300, or 500. Check your Activation Screen in BEST Plus to see how many tests your Registration Key will activate. If you need to activate a different quantity, please click here for instructions.

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My program’s balance shows I have less than 20 administrations remaining. What do I need to do if I need to activate more?

Your program must purchase additional test administrations before you can activate more tests. BEST Plus materials are available for purchase online through the CAL Store using a credit card or you can download an order form and include it with a purchase order or check and mail them to:

Center for Applied Linguistics
P.O. Box 418564
Boston, MA 02241-8564

If you are ordering through the CAL Store, you will need your program’s customer number at checkout (example of a customer number: BPDC0001).

Please allow one business day for processing. Signed copies of purchase orders must be received by CAL for all orders before we will ship your order.

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I made a mistake and submitted the wrong Registration Key. How can I fix my test balance?

Once you have entered your Registration Key and click "Activate", the Registration Key is recorded and the amount of test administrations activated is deducted from your program’s balance.

If you feel you have made a mistake, contact user support Monday through Friday from 10 AM to 6 PM ET by phone at 866-845-2378, option 1, or by e-mail.

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