Frequently Asked Questions |
General Information About BEST
Plus
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TROUBLESHOOTINGWhy do I get an "authorware runtime" error message when trying to run the BEST Plus Test CD? You probably did not have administrative rights for the computer when you ran BEST Plus for the first time. Be sure you are logged in as "administrator" or as a “power user” for the computer and re-run the setup file (located at CD-ROM:\Program Files\DAO\DAO_Setup.exe) by double-clicking on it. If you are not sure whether you have administrative rights, check with your local computer support staff. Can I run BEST Plus in Windows 2000/XP without administrator rights? No. You must run BEST Plus using an account with at least power-user privileges. I did not install BEST Plus initially as the administrator in Windows 2000/XP. How can I re-run the setup? Insert the BEST Plus Test CD into your computer and re-run the setup file (located at CD-ROM:\Program Files\DAO\DAO_Setup.exe). Why can't my computer "read data from the database" ? The DAO database says I "cannot open any more tables." This is most likely caused by a limitation in a previous version of the software. Try exporting 10 students at a time. If that doesn't work, contact BEST Plus User Support at bpsupport@cal.org or 1-866-845-BEST(2378) to order the current version of the BEST Plus Test CD. Why am I getting a runtime error when entering print-based scores? You are probably using the mouse instead of the number keys to enter the score. You must enter the scores using the number keys on your keyboard. Please see your Test Administrator Guide, Section II, pp. 14-16, for more information on using the print-based version of BEST Plus. I tested a new student but when I went to score the test, I got an error reading "Could not save data to database (C:\BEST_Plus\scores.mdb)." What is the cause of this error? This error is due to special characters being used in either the name or registration number fields in the student's information. The special characters to avoid are " $ % ^ * ( ) < > ? \ / : |. These characters are not permitted by Windows to appear in file names when saving any data. When you score a test, the BEST Plus software uses the registration number and name fields to create a file name. Thus, when you use a special character in either field, your document will not be able to be saved upon scoring your test. Unfortunately, when this happens, you lose a test administration and you will have to retest that student. Do not use any non-alphanumeric characters except for space, period ( . ), hyphen ( - ), apostrophe ( ' ), or underscore ( _ ) in any data field in BEST Plus (Student Name, Registration Number, Class, Test Administrator, Site). Standard A through Z alphabet use is recommended. Accented characters should be avoided. Why do spaces seem to appear between names on my student list? When I go to click on a student below a space, the wrong name comes up. This is due to too many characters appearing in the Registration Number field. Run the Score Management Software and from the Manage Students tab select the student's name from the list, click on Edit Student Info, and change the Registration Number so that it is less than 13 characters long (spaces count as characters). When I test new students, why don't their records appear in my list of previously captured test scores? This may be due to your computer not having enough memory to display all the data at one time. Run the Score Management Software and from the Manage Students tab, click on Filter and search for the missing students' names. To find out more information about "Filters," please see Section III-3 of the Score Management Software User Guide. Also, try deleting old students who are no longer in your program from the Manage Students tab. How can I get BEST Plus to work with Windows Vista? BEST Plus can run on Windows Vista by following the steps below: 1. Ensure that your Vista user account is set up with Administrator Rights. You will need to repeat this process to run the Score Management Software (BEST_Plus_SMS.exe), the Test Transfer Program (available on the February 2005 CD - CD-ROM:\Transfer\ BEST_Plus_Test_Transfer_Utility.exe or on our Web site), and the same files on the black Administrator Practice CD if you plan to use it. Why do I get a "could not open database, DAO Workspace, already opened exclusively by another user" error message when trying to run the BEST Plus Test CD? You probably did not have administrative rights for the computer when you ran BEST Plus for the first time. Be sure you are logged in as "administrator" or as a “power user” for the computer and re-run the setup file (located at CD-ROM:\Program Files\DAO\DAO_Setup.exe) by double-clicking on it. If you are not sure whether you have administrative rights, check with your local computer support staff. |
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home + introduction + advantages + FAQ + getting started + order form |
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For more information about BEST Plus or training workshops, Shop for BEST Plus products online 24 hours a day The development of BEST Plus was funded by the Office of Vocational and Adult Education (OVAE), U.S. Department of Education, Contract # ED-00-CO-0130. |
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