Role of the Resettlement Agency

Helps refugees understand the resettlement process, the specific services refugees can expect, and the roles of a case manager and other resettlement agency staff. Also covers the agency's expectations for the refugees' participation in their own resettlement, as well as the role of anchor relatives.

The Role of Your Case Manager: Establishing Trust
(Ongoing throughout resettlement) [Created by participants of the US CO Professional Development Workshop in San Diego, CA, March 2009]

Communicating with Your Case Manager
(45 minutes) [From CAL's Cultural Orientation for Refugees: A Handbook for U.S. Trainers; click here for more information or to purchase]

Click to see related lessons in the Overseas Service Provider Toolkit.