Module 3: Reliability
Scenario - Non-profit

Jaime works for a non-profit legal advocacy agency for recent immigrants to the United States.  The organization offers oral and written proficiency tests every six months to new employees and to employees who feel their language skills have improved from working with clients and the community.  The results of the test influence salary and promotion decisions.  He often finds himself explaining the results of the assessment to test-takers.


How could Jaime handle each of the situations below? Get out a sheet of paper.  Using what you’ve learned about reliability, brainstorm possible answers to these questions.  Then scroll over the questions to find sample answers.






Positive Washback

Explaining the concept of reliability to test-takers can increase their confidence in test results.  When test-takers know that the assessment is reliable, you can encourage them to work hard between tests and demonstrate their improvement.