Sample Response – Professional

Question A

I heard someone say that the test they took had different questions from mine. It sounds like it was easier. I don’t think that’s fair, and I’d like to take the other test.

  • You are correct. Everyone’s test is a little bit different because each person can choose some of the questions they would like to answer. This helps tailor the test to determine your exact proficiency level and makes sure that our assessment is accurate.

Question B

I do not think the grade I got on this test is accurate. Could you please re-score it?

  • I appreciate your concern. Having accurate ratings is important to me as a test administrator and to the agency. Last summer, I attended a two-day training session where I learned how to use a rubric to rate test-takers’ responses on this test. I practiced with other administrators in the workshop until we were able to arrive at the same score independently. To make sure I’m consistent, I still refer back to the anchor papers from that training when I’m uncertain.

Question C

I was having a bad day, and I know I did not do as well as I could have on that test. Could I re-take it?

  • I’m glad you’re concerned about doing well on this test. However, we can’t let you take it again now. This test gives the same result each time unless you have learned something new since the last time you took it. We don’t have the resources to offer the test again now, but you can take it in six months. This will give you a chance to demonstrate improvements in your language skills.

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